Applicable prices are shown on the Prices page of this web site and inclusive of all taxes within the UK and Ireland.  Postal charges are not included.  We are happy to quote for any special requirements not listed in the price list.
 

Preparation of a draft CV will commence when payment has been received by sending a questionnaire to the customer.  For on-line/off-line credit/debit payments this will be within 24 hours of receiving confirmation from WorldPay.  For UK postal orders, this will be within 24 hours of receipt by the Company.  For cheques, this will be after clearance by our bank (usually 7 days after receipt by the Company).  Timescales apply between Monday to Friday only.  Orders received Saturday and Sunday will be processed from 9.00am on the Monday following.  Please note that the Express service is dependent on correct payment being received before the service commences.
 

Payment from areas outside of the UK and Ireland is by credit/debit card via WorldPay only.  The same timescales apply as in no.2 above.  The Company reserves the right to restrict or refuse orders from certain non-UK regions or countries.

If a payment is refused by the card issuer/bank and work has commenced on the draft CV, an invoice for the full amount, payable within 7 working days from date of invoice, will be sent to the customer.  If payment is not received by the due date, legal action will be taken to recover the full amount and will incur a £10.00 administration fee plus any legal costs.
 

All work commences as per the time schedules detailed in no.2 above.  Customers are entitled to cancel an order within a 7 day period commencing from the start of these stated times.  All monies received will be refunded  within 30 days from date of receipt of cancellation request and all personal details deleted from our system and files.  Please note that an administrative charge of £20.00 will be deducted from the total payment refund if work has commenced and a draft CV submitted to the customer.  Request for cancellation may be made by phone, fax, e-mail or post and written confirmation of cancellation must be forwarded to the Company within 24 hours of such notification. 
 

If, for any reason, an order is cancelled once work has commenced and payment has been received and  after the right to cancel period in no.5 above has expired, an administrative fee of £20.00 will be deducted from the total payment refund.  Request for cancellation may be made by phone, fax, e-mail or post and written confirmation of cancellation must be forwarded to the Company within 24 hours of such notification. 
 

CVs are compiled based on the information provided by the customer.  The Company accepts this information in good faith and cannot accept responsibility for any inaccuracies or false details.  Such circumstances are a matter for the customer and outside of the scope of the services offered by the Company.
 

The Company aims to produce first drafts within 24/48hours from receipt of questionnaire and within 12 hours for the Express Service.  However, in the case of unforeseen circumstances outside of the control of the Company which prevent the production of a CV within the given time schedules, the customer will be informed promptly and offered an alternative delivery timetable or a full refund if preferred (provided a draft CV has not been previously submitted to the customer - see no.9 below).  Unforeseen circumstances include but not limited to computer failure, electrical failure, flooding, fire, illness, weather, riots, etc.
 

The draft CV is an indication of the final product.  The draft process is not subject to any timescale (although we aim to complete all orders within 30 working days from date of order) and will continue until the customer is fully satisfied and gives final approval.  In the case that a customer remains dissatisfied with the final product after this consultation period,  a refund will be offered commensurate with the service already supplied provided notification is made within 7 working days from supply of final product.
 

Once final approval is given by the customer, a £10.00 administration fee will be charged for any further alterations or amendments requested by the customer within a 7 day period from final approval.  Any alterations or amendments after this period will be deemed as a new order and require the appropriate full payment.
 

A receipted invoice will be forwarded to the customer on completion and receipt of the final CV.
 

This contract is written within the sole jurisdiction of the English courts and according to English law and European Union legislation.
 

Your statutory rights as a consumer are not affected by these terms and conditions.